How AI Delivers at Domino’s

Some like their pies with extra cheese, extra sauce or double pepperoni. Zack Fragoso’s passion is for pizza with plenty of data. Fragoso, a data science and AI manager at pizza giant Domino’s, got his Ph.D. in occupational psychology, a field that employs statistics to sort through the vagaries of human behavior. “I realized I liked the quant part of it,” said Fragoso, whose nimbleness with numbers led to consulting jobs in analytics for the police department and symphony orchestra in his hometown of Detroit before landing a management job on Domino’s expanding AI team.