Friday, September 6, 2019

Charter Communications Boosts Customer Service with AI

Charter Communications is working to make customer service smarter even before an operator picks up the phone. Senior Director of Wireless Engineering Jared Ritter took a break from his presentations at GTC in Santa Clara to talk to AI Podcast host Noah Kravitz about Charter’s perspective on customer relations.

Multi-service operators — operators that run multiple cable television systems — revolve around client relations. And when it comes to customer service, “cable companies don’t have the best reputations,” Ritter admits. Charter Communications, also known as Spectrum, is using AI to improve their customer service and process data more intelligently.