Capital One Banks on Machine Learning

When you hear of AI and machine learning, it’s easy to think of technology companies leading the charge. Capital One is determined to change that. “My first thought when Capital One approached me was ‘well it makes sense they use machine learning to predict lending decisions and other financial forecasting and that’ll be about it.’ So I wasn’t terribly enthusiastic,” said Nitzan Mekel, managing vice president of machine learning at Capital One. “But what really turned me on to the opportunity, and what gets me excited everyday now, is the fact that we use AI and machine learning pretty much in every facet of our business.”