Thursday, March 9, 2017

Google Says Some Pixel Phones Have Broken Microphones

After months of consumer complaints, Google has finally acknowledged that a "small number" of its Pixel phones are having microphone troubles, attributing the problem to cracked solder connected that the company claims is caused by dropping the phone.

"A support expert for the company posted on a customer support forum that a “hairline crack in the solder connection on the audio codec” is likely the primary cause for the issues. “This will affect all three mics and may result in other issues with audio processing,” the rep said. “This problem tends to be transient because of the nature of the crack. “We believe this problem is occurring less than 1% of phones and often happens after a few months of use,” the expert notes, adding that the issue could be triggered by dropping the phone, causing damage that may not be externally visible.