Ugh! Although I never had this specific problem with the company, I can tell you that dealing with TurboTax is the worst.
We’ve heard from 16 people who say they were denied refunds and told that the truly free version — Free File — is a government product that’s not run by TurboTax. Ten others reported being told that ProPublica’s stories were inaccurate, or that our coverage is “fake news” or “fictitious.”
