Isn't this what happens every time a company is in the lead for too long?
Sony trying to convert its very popular gaming service into an "entertainment" service demonstrates a lack of understanding about why people love PlayStation. It handles gaming very well, and attempts to broaden that are likely to be balked at by its most loyal users. Couple that with the cross-play situation, and you've got two clear signs of Sony demonstrating hubris — similar to how Microsoft acted before and after introducing a console that many people didn't want.
